RBR: More than a software company

 


RBR Information Systems has been in existence since 2004 and has made its mark in South Africa with Triton, a Fruit Management solution that allows for the tracking and tracing of the export of fresh produce to the European market.  With a large customer base throughout South Africa RBR has become a leader in Fruit Industry solutions.  Known best for its ease of use, logical user interface and affordability Triton has seen many updates in its lifetime. However, RBR know that good software is only as good as the people around it, Triton is no different.

100% BEE

A key component of RBR is the makeup of its staff in terms of South African policy. From the outset, RBR has sought to be a fully BEE company employing the ideal balance of people as per government recommendations.  The current Managing Director of RBR, Brian Sayed is an advocate of BEE in South Africa and under his leadership, RBR is not only being further transformed but the company is striving toward even more success. Brian says “We have been accredited under the new codes of good practice as a Level 1 (ONE) BBBEE Supplier.”  BEE has seen RBR advance in innovation and recent growth of the development teams has started to bear fruit as the Triton system evolves not integrating with PPECBs TITAN 2.0 – an achievement RBR is very proud of.

People First

As with all companies, a product is only as good as the people that build, supply and support it. In the last 12 months, RBR has placed a huge emphasis on customer service from the first point of contact in the company to the ongoing support received by each client. New standards and procedures in how customer service is delivered have been implemented and this is beginning to yield rewards. From a simple inquiry into the company or the product through to product support RBR now manage things through internal procedures that deliver efficiency and cost savings to the end-user. RBR has very close relationships with each of its customers and with the return of Rudy Gallant this is sure to only improve.

Innovation and new ideas

For RBR innovative thinking is the only way forward. Product development is crucial and with an increased size of the development team, this can surely happen. However, new ways of engaging with customers both in terms of the risk COVID19 presents as well as in general good customer service have become an essential part of the business. A new communication strategy is being implemented to communicate clearly and more frequently, new partnerships are being formed to enable new ideas, products and services to be presented and new technologies and ways of doing things are being introduced.

Putting Customers First

RBR has always put customers first and with the internal developments, RBR customers will feel even more at home. There are still some minor changes to make, our website for example, but we are here to help and are open to any suggestions on how we can improve our service or our product. Please feel free to contact us.

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